HACKED?!?!?

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HACKED?!?!?

Post  Fazter on Sun Nov 06, 2011 2:49 pm

Just wanted to see how may have been hacked. If you or one of your frineds have been hacked how long did it take to get things back? did they get all back? did they not get it back? were pets same lvl or fresh?

I was hacked 4 weeks ago and nothing and Ik zoo got hacked the other day too.

Info will help

ty

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Re: HACKED?!?!?

Post  Mystic on Sun Nov 06, 2011 6:28 pm

i got hacked awhile back took the gm 40 days to restore my account , deco and my pets. pets were all shortchanged on % but same lv i know my angel and koala were with in 15.00 % to there next lv but i got them back at 153.00 % so i got fucked out of 85% of a lv .
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Re: HACKED?!?!?

Post  DaenV on Sun Nov 06, 2011 7:24 pm

Myself and Niggles have also been hacked. Received no response from Gms.

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Re: HACKED?!?!?

Post  Fazter on Sun Nov 06, 2011 8:57 pm

not even askin for ur IP? they asked for my IP like a week or 2 after i got hacked...tat was it.

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Re: HACKED?!?!?

Post  DaenV on Sun Nov 06, 2011 9:03 pm

They should be able to track your IP on their own. I am confused.

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Re: HACKED?!?!?

Post  Fazter on Mon Nov 07, 2011 12:05 am

Hello!

Thank you for your continued patience! We ask that you read this e-mail very carefully.

Please provide us with the following information in LIST form. The more information you supply will allow us to better assist you:

(1) List of ALL your account/log-in name(s) (Please place the hacked account name at the beginning of the list)

(2) Your main character's name

(3) Your server name

(4) Most accurate date (YYYY-MM-DD) and time (HH:MM + time zone) you can give for the following:
a. The last time you signed in and had all of your items
b. The first time you signed in and noticed your items were missing

(5) Do you suspect anyone of hacking you? Why?

(6) Does anybody else know your account information?

(7) Do you share your computer with anyone? Do any of these people play Rappelz?

(Cool Do you play Rappelz on any computers aside from your own?

(9) Do you play Rappelz on a laptop or on a desktop? If you play on a laptop, how many different places do you play?

(10) What are all of the places where you sign in to play Rappelz? Please provide us with the city and country, as well as any additional details regarding that location.

(11) What is your IP address? (Click the following link: http://www.checkip.org/)


Remember - we are only able to restore items under certain conditions. Appropriate action will be taken against the hacker whether or not your items are restored.

Also, we do not assist players who have shared their account information. If we discover evidence that you have shared your account information, your case may be closed.

You may read more about this policy here: http://rappelz-forum.gpotato.com/viewtopic.php?f=11&t=959497

Please keep in mind that false reports are a serious offense and could result in your account being banned.

We're very sorry for the issue and thank you for your patience!

------------------------------------------
Rappelz Customer Support - Gala-Net Inc.
------------------------------------------
Website: http://rappelz.gpotato.com
Forum: http://rappelz-forum.gpotato.com
Facebook: http://www.facebook.com/rappelzUS
Twitter: http://www.twitter.com/rappelz_game

Billing: billing@gala-net.com
Customer Service: rappelz@gala-net.com
Tech Support: rappelztechsupport@gala-net.com

Go here to rate your customer service experience: https://www.surveymonkey.com/s/ZP2L8ZR

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Re: HACKED?!?!?

Post  Fazter on Mon Nov 07, 2011 12:07 am

tat wat they sent me

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Re: HACKED?!?!?

Post  DaenV on Mon Nov 07, 2011 2:40 am

Interesting

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Re: HACKED?!?!?

Post  Maeven on Mon Nov 07, 2011 2:50 am

Got hacked 1 year ago. GM's returned almost every single thing, except they got me back e-nm instead of my 120+ one Evil or Very Mad
All my pets which were mostly 125--130+ were returned FRESH! Which sucks, but at least I got 99% of my stuff back.
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Re: HACKED?!?!?

Post  Fazter on Mon Nov 07, 2011 8:52 am

do you remember how did it took to get ur things back?

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Re: HACKED?!?!?

Post  Maeven on Mon Nov 07, 2011 9:06 am

Fazter wrote:do you remember how did it took to get ur things back?

Not quite. I think it was something around 3-4 weeks :/
But bare in mind that I got my stuff fresh, I would gladly sit dow n1 more month for the same lvl ones.
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Re: HACKED?!?!?

Post  Abdula on Thu Nov 10, 2011 10:15 pm

the real question here is how do they hack us, and how to prevent the hack, some people might went before been hacked to a site where they get redirected to the gpotato site and is axcualy a keylogger with the same aspect as gpotato's site, thats the most commun way to get hacked, the other is trying to buy game items and cash in extrernal sites that is not gpotato's, idk if the ask for some acc inf to make the delivery. Thats so far all I know and comes to my head. Anyone with other ideas?
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Re: HACKED?!?!?

Post  Fazter on Fri Nov 11, 2011 1:23 am

not like tat simply its tat they hack rappelz database after all it became official tat it was once compromised......nothin u can do to stop it

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Re: HACKED?!?!?

Post  Zverca on Fri Nov 11, 2011 1:25 am

Just a thought, and should be considered as just a thought. But here it is:
Last week I logged in and noticed a real-life friend of mine shouting in global an ad for some rupee-selling site. I called him immediately, afterwards he woke up and logged in, thus kicking the rupee spammer out.
We thought that he was actually too poor (no mass of CS items, no +20 gears etc), so nothing is missing (or so he claims), but he reported the incident to Gala anyways, as he should.

But here's the interesting part:
He started playing this game years ago, and from that time he kept a few (still active) players in his friends list. Three other players that created a Rappelz account in the same week as he did got hacked on the same day.
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Re: HACKED?!?!?

Post  Abdula on Fri Nov 11, 2011 2:59 am

Zverca wrote:Just a thought, and should be considered as just a thought. But here it is:
Last week I logged in and noticed a real-life friend of mine shouting in global an ad for some rupee-selling site. I called him immediately, afterwards he woke up and logged in, thus kicking the rupee spammer out.
We thought that he was actually too poor (no mass of CS items, no +20 gears etc), so nothing is missing (or so he claims), but he reported the incident to Gala anyways, as he should.

But here's the interesting part:
He started playing this game years ago, and from that time he kept a few (still active) players in his friends list. Three other players that created a Rappelz account in the same week as he did got hacked on the same day.

interesting....could coinsidence or all 3 logged in a same site they didnt have to be, maybe acc were compromised a log time ago since the rappelz insident, this is why I change my acc pass every month.
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Re: HACKED?!?!?

Post  Warb1rD on Fri Nov 11, 2011 11:10 am

I was hacked about 6 mths ago. Took 72 days to get my items back
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Re: HACKED?!?!?

Post  Fazter on Fri Nov 11, 2011 12:02 pm

day i got hacked many were hacked including jersey. been 30+ days

i think its gon take longer now since ppl gettin hacked every hour (3/4 posts in forum are bout ppl gettin hacked)

if 5 months ago it took 3 months i dont wana know how long it will take now

lol they will give up soon n wont restore nobodys shit

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Re: HACKED?!?!?

Post  Abdula on Fri Nov 11, 2011 8:47 pm

I think even Gpotato's site is not that save anymore :/
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